Helpdesk

Tutorials 13

• Play music with ReaderPen
• Prepare for C-PEN remote support
• Enable Input Method
• Open apps from unidentified developers (MAC)
• How to scan

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Troubleshooting 26

• Clean C-Pen Core user/settings files (Windows)
• C-Pen Core crashes | unexpected error | object reference not set to an instance of an object
• Can't load dll
• When installing C-Pen Core I am told that .Net 3.5 is required. What is .Net?
• Enable Microsoft Installer logging & Verbose logging in Windows XP | 7 | 8

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C-Pen apps & software 7

• TS1 & C-Pen Core on Windows
• TS1 & C-Pen Core on MAC OSX
• Connect Desktop (Windows)
• Connect Desktop (MAC OSX)
• Connect Mobile (iOS)

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Guides 11

• ExamReader Quick Start Guide
• ReaderPen Guides
• Battery maintenance
• LingoPen quick start guide
• ReaderPen Secure quick start guide

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Firmware update 4

• ExamReader firmware update
• ReaderPen firmware update
• LingoPen firmware update
• ReaderPen Secure firmware update

Release notes 1

• Connect Desktop/Mobile change log

Videos 2

• ReaderPen Secure video playlist
• C-Pen Connect video playlist

Other 0

Warranty, repair and shipments 4

• Warranty
• Service and repair
• What to know when shipping a C-Pen product
• Trace international post package

Sales 3

• Loan or trial a C-Pen
• Return policy
• Recommended prices