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Knowledge base
FAQ
General
29
Can C-Pen be used by left-handed?
Can C-Pen scan a computer screen
Can I buy C-Pen all over the world?
Can I return my C-Pen?
Can I upgrade the pens?
View all 29
Tutorials & troubleshooting
Tutorials
26
How to scan
Activate C-Pen as Input Method (MAC)
C-Pen Connect & Connect Chrome extension
Translation history
Reading speed
View all 26
Troubleshooting
20
MAC OSX 12.x Monterey
Exception error
The pen only works when connected to power
Download doesn't work
C-Pen Core crashes | unexpected error | object reference not set to an instance of an object
View all 20
Resources
Data sheets
1
Product Data Sheets
C-Pen apps & software
8
TS1 & C-Pen Core on Windows
TS1 & C-Pen Core on MAC OSX
Connect Desktop (Windows)
Connect Desktop (MAC OSX)
Connect Mobile (iOS)
View all 8
Guides
11
ExamReader Quick Start Guide
ReaderPen Guides
Battery maintenance
LingoPen quick start guide
ReaderPen Secure quick start guide
View all 11
Firmware update
4
ExamReader firmware update
ReaderPen firmware update
LingoPen firmware update
ReaderPen Secure firmware update
Release notes
1
Connect Desktop/Mobile change log
Videos
1
C-PEN video
Sales, shipments and returns
Warranty, repair and shipments
4
Warranty
Service and repair
What to know when shipping a C-Pen product
Trace international post package
Sales
2
Return policy
Recommended prices
Other
0