Troubleshooting
Various ways to troubleshoot and identify root cause of a problem.
Reason 1 Just installed C-PEN Core and it does not start properly? Is there a “OCR is missing ” error message? The later versions of C-PEN Core uses a ne...
Tue, 25 Jun, 2024 at 10:07 AM
This article refers to Software downloads for discontinued products If C-Pen software crashes due to "Unexpected error" or "Object reference...
Thu, 25 Jan, 2024 at 3:29 PM
CPen.sys driver supports old, since long´, discontinued products and can safely be removed if using C-Pen TS1/TS1 G2. Open Settings Navigate to Apps--...
Thu, 15 Sep, 2022 at 8:36 AM
Using C-Pen with MAC OSX 12.x Monterey The latest OSX update (Monterey) har left us with some issues. We are sorry about any inconvenience. For details - ...
Mon, 30 May, 2022 at 11:33 AM
This error as well as various exception errors usually relates to lack of Windows components. Related version of C-Pen Core: 3.2.9 and later. Make s...
Tue, 26 Apr, 2022 at 2:16 PM
Problem / symptom If a battery powered C-Pen has been left uncharged for too long time (please refer to Battery maintenance) the battery may get damaged. ...
Mon, 1 Nov, 2021 at 9:36 AM
If this applies to download of software or files from our website - please submit a ticket to us through our Helpdesk. If this applies to downloading new ...
Tue, 15 Mar, 2022 at 2:52 PM
Applies to TS1 & C-Pen Core Locate file After a failed scan: Start Finder Go to Home folder Browse to ~/Library/Application Support/CPen/ He...
Thu, 3 Feb, 2022 at 3:48 PM
Does MAC OSX refuse installation? You get error message "[App] cannot be opened because apple cannot check it for malicious software". Cli...
Mon, 10 Jan, 2022 at 2:07 PM
Bluetooth connection problem on MAC If you experience Bluetooth connection problem on MAC, please check THIS article for advice. History shows that an ...
Tue, 4 Jan, 2022 at 7:56 AM