TS1 product page: https://cpen.com/product/ts1-g2/
C-Pen Core (info): https://stage.cpen.com/software/c-pen-core-windows/
Compatibility: Windows 10 (x64)
C-Pen Core download url: https://cpenfiles.blob.core.windows.net/cpenfiles/CPenCore_Install_220.127.116.11.exe
Windows privacy settings may prevent the C-Pen Core software from accessing TS1. Check below video for recommendation on this and other potential reasons the TS1 may not work properly.