Warranty, repair and shipments

Information about warranty, repair procedure and shipping rules.

In case your C-Pen device does not work according to its specification AND WARRANTY APPLIES contact your reseller. Read about C-PEN warranty
Fri, 8 Oct, 2021 at 8:12 AM
Service and repair
In case Extended Manufacturer's Guarantee applies, or your C-Pen device is no longer covered by any warranty or guarantee at all we, VIRRATA, global own...
Tue, 19 Oct, 2021 at 11:23 AM
What to know when shipping a C-Pen product
A C-Pen device may be shipped for various reasons and to various recipients.  For a domestic shipment or a shipment within EU, no specific documents are...
Tue, 16 Apr, 2024 at 7:58 AM
Trace international post package
If you haven't received your tracking number, send an email to support@cpen.com and refer to your order number. Go to tracking site and enter your ...
Wed, 16 Jun, 2021 at 1:26 PM