This article refers to Software downloads for discontinued products
If C-Pen software crashes due to "Unexpected error" or "Object reference not set to an instance of an object" it most likely depend on lack of/wrong versions of one or more of the three 3 Windows dependencies the software rely on. These three dependencies are C++ Redistributables 2005, 2008, and 2010.
To resolve the problem, it´s recommended to manually download and install all three.
Download url's to Windows dependencies: C-PEN redists
The zip file contains three redists:
- 2005vcredist_x86.exe
- 2008vcredist_x86.exe
- 2010vcredist_x86.exe
If installation of the redistributables fails or C-Pen Core consistently crashes with same error message, try to enable installation logging and retrieve and send the installation log file to support@cpen.com.
Check here for instructions: http://cpensupport.freshdesk.com/solution/articles/1000131802-enable-microsoft-installer-logging-verbose-logging-in-windows-xp-7-8
Having C-Pen Core version 3.9.2 and later? Read here --> Exception error
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article