Troubleshooting

Various ways to troubleshoot and identify root cause of a problem.

TS1 and Windows 10 - Anniversary fix
While waiting for Microsoft to release a Windows 10 update to restore functionality for C-Pen TS1 we have below an intermediate solution.  Click on t...
Mon, 19 Sep, 2016 at 12:27 PM
C-Pen does not work
If the C-Pen 20/3.0/3.5 is connected to the PC before installing C-Pen Core it may cause Windows to load wrong drivers. To check and correct this: ...
Tue, 13 Oct, 2015 at 8:26 AM
When installing C-Pen Core I am told that .Net 3.5 is required. What is .Net?
The Microsoft .NET Framework is a software framework that can be installed on computers running Microsoft Windows operating systems. Many programs are wr...
Sat, 21 Mar, 2015 at 9:38 PM