Troubleshooting
Various ways to troubleshoot and identify root cause of a problem.
Due to a previous bug in one of our ReaderPen upgrade files, Oxford Primary Dictionary (OPD) was lost when upgrading to version 7.0.108 through 7.0.107. ...
Fri, 19 Nov, 2021 at 8:27 AM
If you repeatedly get "scan failed" it may be caused by a number of things. Once you get it right once it is pretty easy but pay attention to the...
Wed, 3 Nov, 2021 at 2:51 PM
The C610x products are normally semi charged when shipped out but in case the ExamReader, ReaderPen or DictionaryPen doesn't power up properly: Make...
Wed, 3 Nov, 2021 at 9:01 AM
The first thing to check is the physical connection of the TS1. This is done viewing the System Report. Click on the Apple logo in the upper left c...
Thu, 28 Oct, 2021 at 10:52 AM
This article applies to firmware upgrade of ExamReader, ReaderPen, ReaderPen Secure and LingoPen There are two main reasons that may cause upgrade...
Tue, 31 Aug, 2021 at 9:42 AM
If TS1 seems to connect properly to the computer (as seen in Device Manager) but still doesn’t connect to C-PEN Core app – please check Camera Privacy ...
Tue, 23 Feb, 2021 at 8:08 AM
Mostly this depends on that the C-Pen is not activated as Input Method. Check the user guide paragraph 2 how to do this.
If this is not the case it may...
Fri, 16 Sep, 2016 at 1:48 PM
A few options to try if installation is interrupted with "install requires admin rights".
Option 1: Temporary allocation of administrator ...
Wed, 25 Nov, 2015 at 12:55 PM
The Microsoft .NET Framework is a software framework that can be installed on computers running Microsoft Windows operating systems.
Many programs are wr...
Sat, 21 Mar, 2015 at 9:38 PM
PC's turning of USB power while idle or standby may cause the TS1 to get disconnected.
If, after being idle for a while, the TS1 doesn't scan pro...
Tue, 27 Jan, 2015 at 1:29 PM