Troubleshooting

Various ways to troubleshoot and identify root cause of a problem.

Scanning fails
If you repeatedly get "scan failed" it may be caused by a number of things. Once you get it right once it is pretty easy but pay attention to the...
Wed, 3 Nov, 2021 at 2:51 PM
C610x startup
The C610x products are normally semi charged when shipped out but in case the ExamReader, ReaderPen or DictionaryPen doesn't power up properly: Mak...
Wed, 3 Nov, 2021 at 9:01 AM
why TS1 doesn't connect to MAC
The first thing to check is the physical connection of the TS1. This is done viewing the System Report.  Click on the Apple logo in the upper left c...
Thu, 28 Oct, 2021 at 10:52 AM
Firmware upgrade - troubleshooting
This article applies to firmware upgrade of ExamReader, ReaderPen, ReaderPen Secure and LingoPen There are two main reasons that may cause upgrade...
Tue, 31 Aug, 2021 at 9:42 AM
Troubleshoot TS1 (Windows)
If TS1 seems to connect properly to the computer (as seen in Device Manager) but still doesn’t connect to C-PEN Core app – please check Camera Privacy ...
Tue, 23 Feb, 2021 at 8:08 AM
Text input doesn't work (MAC)
Mostly this depends on that the C-Pen is not activated as Input Method. Check the user guide paragraph 2 how to do this. If this is not the case it may...
Fri, 16 Sep, 2016 at 1:48 PM
"Installing requires admin rights"
A few options to try if installation is interrupted with "install requires admin rights". Option 1: Temporary allocation of administrator ...
Wed, 25 Nov, 2015 at 12:55 PM
When installing C-Pen Core I am told that .Net 3.5 is required. What is .Net?
The Microsoft .NET Framework is a software framework that can be installed on computers running Microsoft Windows operating systems. Many programs are wr...
Sat, 21 Mar, 2015 at 9:38 PM
TS1 stops working after idle/standby
PC's turning of USB power while idle or standby may cause the TS1 to get disconnected. If, after being idle for a while, the TS1 doesn't scan p...
Tue, 27 Jan, 2015 at 1:29 PM
C-Pen does not work
If the C-Pen 20/3.0/3.5 is connected to the PC before installing C-Pen Core it may cause Windows to load wrong drivers. To check and correct this: ...
Tue, 13 Oct, 2015 at 8:26 AM