C-Pen does not work

Modified on Tue, 13 Oct, 2015 at 8:26 AM

If the C-Pen 20/3.0/3.5 is connected to the PC before installing C-Pen Core it may cause Windows to load wrong drivers.

To check and correct this:

Have the C-Pen connected.
Open the Device Manager.
Locate the Input Pen entry and C-Pen xx sub-entry.
Right click on C-Pen device and chose Uninstall.
Disconnect the C-Pen USB and reconnect it again to allow Windows to reload the drivers.
Start C-Pen Core software and check if the C icon turns blue.