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Knowledge base
FAQ
General
29
Can C-Pen be used by left-handed?
Can C-Pen scan a computer screen
Can I buy C-Pen all over the world?
Can I return my C-Pen?
Can I upgrade the pens?
View all 29
Tutorials & troubleshooting
Tutorials
26
Installing .NET 3.5 & 4.8 on Windows
How to scan
Activate C-Pen as Input Method (MAC)
C-Pen Connect & Connect Chrome extension
Translation history
View all 26
Troubleshooting
22
OCR is missing
C-Pen Core crashes | unexpected error | object reference not set to an instance of an object
CPen.sys prevents turning on Memory Integrity in Windows 11 Safety
MAC OSX 12.x Monterey
Exception error
View all 22
Resources
Data sheets
1
Product Data Sheets
C-Pen apps & software
9
TS1 & C-Pen Core on Windows
TS1 & C-Pen Core on MAC OSX
Connect Desktop (Windows)
Connect Desktop (MAC OSX)
Connect Mobile (iOS)
View all 9
Guides
12
ExamReader Quick Start Guide
ReaderPen Guides
Battery maintenance
LingoPen quick start guide
ReaderPen Secure quick start guide
View all 12
Firmware update
7
ExamReader firmware update
ReaderPen firmware update
LingoPen firmware update
ReaderPen Secure firmware update
C-Pen Reader 2 firmware update
View all 7
Release notes
4
Connect Desktop/Mobile change log
C-Pen Reader 2 - firmware release notes
Exam Reader 2 release notes
Secure Reader 2 release notes
Videos
1
C-PEN video
Sales, shipments and returns
Warranty, repair and shipments
4
Warranty
Service and repair
What to know when shipping a C-Pen product
Trace international post package
Sales
2
Return policy
Recommended prices
Other
0